Service Charter

Service Charter

The National Treasury and Planning is committed to providing quality services to all and is guided by Core Values such as; Customer focus, Results oriented, Stakeholder participation, Professional and Ethical Practices, and, – Teamwork and commitment. The Ministry puts its customers first and continuously provides timely and quality services that match or exceed their expectations.

The National Treasury and Planning shall relentlessly pursue timely attainment of targeted results at all levels. The Ministry has adopted a participatory approach to policy formulation, planning, budgeting, monitoring and evaluation to facilitate inclusiveness, ownership and consensus. All staff shall uphold high moral standards and professional competence in service delivery. The Ministry shall also embrace teamwork and commitment through collaborative efforts of all actors to achieve common goals, that of high standards and customer satisfaction.

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